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\uD83D\uDCD8 Obtaining a Detailed Restore Log File and/or CSV Record

Info

Note: Images Examples can be enlarged for better viewing by directly clicking the exampleimage.

Expand
titleEXPAND FOR STEP-BY-STEP GUIDE BY CLICKING HERE...

  1. From the Backup My Org Home Page, click the “Logs” Icon

    1 Home Page.jpgImage Modified

  2. You will be prompted choosing either “Backup Logs” or “Restore Logs”. In this example, select the “Restore Logs” option.

    2 Logs Page.jpgImage Modified

  3. After clicking on “Restore Logs”, a results table will appear with all of your restored scans. Click the “View” button in the row associated with the scan result you wish to export.

    image-20240702-103207.pngImage Modified

  4. A breakdown of all of your individual backup/restore will appear. This will include the name of the scan, backup/restore date, completion time, scan status, and all items, groups, and users that were included in the initial scan. There are two buttons on the right side of the screen. They are “Export” and “View Log File”. You will click “Export” button to generate the CSV file for that scan.

    image-20240702-103406.pngImage Modified

  5. Once clicked, 4 separate files will be exported to your downloads folder. The download will include:

    1. a CSV file of all backup/restore changes

    2. a JSON file of restore entries

    3. a text file of the restore logs

    4. a JSON file of the scan report

  6. Be sure to convert all 4 of these files into a .zip folder

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  1. before forwarding this to GEO Jobe’s Support Team (when requested).

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\uD83D\uDCD8 Obtaining Detailed Backup CSV Record Files

Note: Examples can be enlarged for better viewing by directly clicking the image.

Expand
titleEXPAND FOR STEP-BY-STEP GUIDE BY CLICKING HERE...

  1. From the Home Page, click the “Logs” Icon

    1 Home Page.jpgImage Modified

  2. You will be directed to a page where you can select “Backup Logs” or “Restore Logs”. For this example, select the “Backup Logs” option.

    2 Logs Page.jpgImage Modified

  3. After clicking on “Backup Logs”,

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  1. a results table will appear with all of your backup scans. Click the “View” button in the row associated with the scan result you wish to export.

    image-20240702-105015.pngImage Modified

  2. In the

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  1. upper right corner of the screen, there

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  1. is a button labeled “Export”. Click that button, and you will be prompted to download a CSV File containing the detailed records of every Item, Group, and/or User included in that backup action.

    image-20240702-105236.pngImage Modified

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  1. When requested, forward this file to GEO Jobe Support

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  1. for further diagnosing of your issue.

\uD83D\uDCD8 Obtaining Detailed Backup Logs

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