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If you're a member of a group where someone shares an application or a template, and that person leaves the group, the content they shared is no longer available to the group. You have no way of accessing it through Mapfolio

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If you have shared content (like a web application, web map, etc.) that is used by a group, and you plan on leaving that group, this is how you can transfer ownership of the content and keep the content accessible to the group.
  1. Log into your ArcGIS Online Account.
  2. Select My Content from the items at the top of the page.
  3. Find the content you need to transfer and check the check boxes next to it.
  4. Select Change Owner from buttons above your content.
  5. In the Change Owner Dialog, select a new owner from the list of people in your organization. Select an existing folder, or create a new folder in their content. Then click the Change Owner button.


If you are an administrator for your ArcGIS Online Organization, you can transfer the ownership of templates and other content to users who will maintain it in their groups. Here is how you can transfer ownership using ArcGIS Online.

  1. Log into ArcGIS Online and select My Organization from the links at the top of the page.
  2. Find the user with content you need to transfer, and click the Action gear on the end of that users' row.
  3. Select Manage Itemsfrom the list of action items.
  4. Find the content you need to transfer and check the check boxes next to it.
  5. Select Change Owner from buttons above your content.
  6. In the Change Owner Dialog, select a new owner from the list of people in your organization. Select an existing folder, or create a new folder in their content. Then click the Change Owner button.

(Note: The Admin Tools "Update Item Owner" tool can help you perform this in bulk, if necessary)

If you've performed these steps, and users still cannot see content shared to a group, please email or call us at 1-844-GEOJOBE

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