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While Performing a Whole-Org Backup, there may be times when the process freezes. If this occurs, please attempt the following steps.

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First, Ensure that the machine running Backup My Org meets the minimum system requirements

• GEO Jobe recommends 16 GB RAM for optimal performance.

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Next, Try to Recache the Content in the Organization

1. Go into Advanced Backup to the Content Selection.

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5. Click on Add Items.

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   Click Create Backup and Choose Advanced Filters.
   

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7. Click on Content Selection and add items.
   

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8.  Click the Recache button.

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9. Restart the Backup My Org service and attempt to perform the Backup

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If unsuccessful, try to Reduce the serverloglevel for the best management of memory.

1. Navigate to the nodeconfig.json file located in the Backupmyorg application directory within the config folder.

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3. Restart the Backup My Org service, and attempt to perform the Backup.

If you have tried these steps, and Backup My Org is still freezing during a whole-org backup, please reach out to support@geo-jobe.com

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