After clicking the "SIGN IN" button to allow access to their ArcGIS Online account, some users are being re-directed to the same page asking for access. This is also known as the "Sign In Loop."
NOTE: If you are experiencing this issue with Admin Tools, CLICK HERE.
Solution
The following workflow has been shown to solve the Sign In Loop that some users are experiencing.
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Create a custom role based on the user role for the account experiencing the Sign In Loop.
- Sign In to your ArcGIS Online Admin Account
- In "My Organization," click the Edit Settings link
- Click the "Roles" tab on the side of the page, and click the "Create Role" button.
- Name the new role and give it a description you feel is appropriate (Ex: Mapfolio_User)
- In the "Select a role or template on which to base the new role:" drop-down, select "User" (See: Figure 1)
- In the "Administrative Privileges" section, under "ArcGIS Marketplace Subscriptions," make sure both "Request purchase information" and "Start trials" boxes are checked, and click the "Save Role" button. (See: Figure 2)
- Assign the role to any accounts experiencing this issue in your organization.
(NOTE: The Admin Tools "Update Users Role" tool can help you perform this in bulk, if necessary)
Figure 1 Image Modified
Figure 2 Image Modified
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If you've performed these steps, and are still experiencing the Sign In Loop, please email or call us at 1-844-GEOJOBE.
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