Admin Tools for ArcGIS FAQ

Here are some of the more common questions asked regarding Admin Tools for ArcGIS:

Q: Can Admin Tools for ArcGIS be used by non-ArcGIS Administrator Roles?
A: No. Admin Tools for ArcGIS is only usable by those with the full ArcGIS Administrator Role. The application works against the ArcGIS REST API by generating a login token to make calls for all tools and their operations, as well as accessing all items, users, and groups in the organization.

Q: Does Admin Tools for ArcGIS work the same between ArcGIS Online and ArcGIS Enterprise Organizations?
A: Yes. Admin Tools for ArcGIS provides the same interface and workflows between ArcGIS Enterprise and ArcGIS Online Organizations.

Q: Does Admin Tools for ArcGIS offer a trial version specifically for ArcGIS Enterprise to evaluate?
A: We do not currently offer a "trial" of Admin Tools for ArcGIS specifically for ArcGIS Enterprise connectors.

Q: Will a single license of Admin Tools for ArcGIS cover my access to both ArcGIS Enterprise and ArcGIS Online?
A: No. Admin Tools for ArcGIS handles licensing by "connector" (ArcGIS Enterprise Environment or ArcGIS Online Organization) each connector is a separate license. One license will not provide service to both ArcGIS Enterprise and ArcGIS Online.

Q: How many licenses will I need? Do you scale by the number of named users?
A: We do not license by the number of named users. Licenses to Admin Tools for ArcGIS are purchased by "connector" (ArcGIS Enterprise Environment or ArcGIS Online Organization). For example, If you have separate Development, Testing, and Production environments, and you would like to use Admin Tools for ArcGIS on each one for administration, three connector licenses would be required. If you also have an ArcGIS Online Organization, an additional connector would be required, as well.

Q: Can the Cloning Operation be used to migrate data from one ArcGIS Enterprise environment to another, or from ArcGIS Enterprise to ArcGIS Online? (UPDATED)
A: As of May 2022, Admin Tools 2.0 no longer supports the cloning operation. Backup My Org is now the recommended product to handle the migration of items, users, and groups from one organization to another. Please see the previous link for more information on the capabilities of this product.

Q: What are the System Requirements for an On-Premises Install?
A: Admin Tools for ArcGIS currently works in Windows Server 2016 or later. Any typical Windows server used as a web server should have enough RAM, Disk space, CPUs, etc. to run Admin Tools. Additionally, Admin Tools for ArcGIS is run via a web browser, such as Google Chrome, Mozilla Firefox, and Microsoft Edge.

Q: Where should Admin Tools for ArcGIS be if Installed On-Premises?
A: It is usually fine to install Admin Tools for ArcGIS on the same machine that runs the actual ArcGIS Enterprise. The application itself is very lightweight in terms of size and resources needed to run it. As long as the machine in question can "see" and connect to the Environments you would like to manage, Admin Tools should generally be able to be installed and run from that location. 

Q: Can Admin Tools for ArcGIS be installed to the same location and machine hosting ArcGIS Server Monitor?

A:  Because Server Monitor takes over port 443, you cannot run Admin Tools on the same server with the default settings. According to ArcGIS Server Monitor Documentation: "If Internet Information Server (IIS) is running on the same machine as the Monitor Server application, port 443 may already be in use and you'll need to choose a different port number, such as 444." It is then recommended that Admin Tools be installed to a different location.

Q: What versions of ArcGIS Enterprise does Admin Tools for ArcGIS work with?

A: GEO Jobe's Release Ready Specialty Designation ensures commitment to keeping up with ArcGIS Enterprise versions moving forward. Please note however that GEO Jobe GIS Consulting cannot guarantee full support for ArcGIS Enterprise 10.6 and
earlier, as Esri no longer supports these environments themselves. Issues may arise, including (but not limited to) specific CORS settings requiring Admin Tools to be installed on the same domain as the Environment.

Q: If using dedicated servers for Admin Tools for ArcGIS, do you have certificate requirements?
A: No. There are no certificate requirements.

Q: If using dedicated servers for Admin Tools for ArcGIS, is a dedicated server per environment required, or can one “Admin Tools” server work for multiple environments?
A: One Admin Tools installation will suffice, provided we know all the various Environments it will need to be able to connect to for the build process.

Q: Do you need the DNS and hostnames of the federated ArcGIS Servers and Datastores?
A: We only need the Environment Hostnames and DNS, not any federated ArcGIS servers linked to them.

Q: Are federated servers a requirement to use Admin Tools for ArcGIS?
A: No, it is not a requirement. OAuth will be used in place of federation where needed.

Q: Can you tell me how to Install Admin Tools for ArcGIS on Premises?
A: Absolutely. Please see our Admin Tools 2.0 Installation Guide.

Q: Do you offer installation?
A: Yes. We do sell Professional Services Installation Packages with the purchase of Admin Tools for ArcGIS. Please visit our product page, and contact us to request a quote for Admin Tools for ArcGIS and our optional installation package. Please note that any support directly related to the installation and configuration of Admin Tools for ArcGIS onto the Organization's ArcGIS Enterprise Environment will require this installation package.

Q: Does GEO Jobe get access to any of our data or secure information? Does GEO Jobe have access to any login credentials?
A: No, please refer to our Data and Security FAQ for more detailed information.