Retrieving the Data and Info JSON for GEO Jobe Support

When troubleshooting your GEO Jobe product, our Support Team may request for you to send us additional documentation, specifically the info and/or data JSON. The Info JSON will possess general properties that inform us about the ArcGIS item. They are properties that generally all ArcGIS items share in common, such as such title, tags, type, keywords, etc.

The Data JSON contains information that is more specific to the item type, such as data layer for web maps, whether the maps were made in Map Viewer Classic or the new Map Viewer. Data JSON can also contain other properties such as the widgets in a dashboard or application, the version in which a dashboard, map or app was created, configuration properties, and other information.

Providing these requested files will help our team better diagnose and resolve your issue. We have provided steps for generating and sending the info and data JSON:

Option 1: With Admin Tools 2.0

1. Navigate to one of the Items tools in Admin Tools. For this example, we use the “Browse Items” tool: Admin Tools Landing Page → Items tab → Browse Items tool

2. Next, locate your ArcGIS item in the Admin Tools search table, press the dropdown from the item details column, and click to open “View / Edit Item Data”.

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   Search Table in Admin Tools “Browse Items” Tool

3. Select Item Info JSON and/or Item Data JSON, and click the “Download JSON file” button.

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   View / Edit Item Data: Item Info / Data JSON

4. Send your file(s) to support@geo-jobe.com

Option 2: With Internet Browser (Dev Tools)

1. Open up the DevTools/Web Developer Tools window by right-clicking to Inspect or pressing the F12 key from the ArcGIS item’s web browser.

2. Navigate to the Network tab in DevTools/Web Developer Tools window.

3. In the URL bar at the top of the item details page, copy the item ID from the end of the URL (after id= ). Boilerplate example below:

4. Refresh the ArcGIS item’s webpage (while DevTools is still opened), which will reload the network traffic for DevTools. 

5. Inside of DevTools, paste your item ID into the Filter box (in Network tab). 

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   Network Tab: Filter Box

6. Once the results are filtered, locate the row or XHR request that has the item ID included the name. (Note: This is generally one of the rows located in the top results list.)
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   DevTools: First “XHR” Result After Network Traffic is Filtered

7. Depending on what is requested by our Support Team, follow Step 8, Step 9, or both steps.

8. When requested, you can get the Info JSON in one of the following options: 

   1. Option A: Click the Response sub-tab, of the DevTool’s Network tab, and copy all of the JSON content. Save this to a txt file, and send to support@geo-jobe.com. 

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      Response Tab: Expected Info JSON

       

   2. Option B: Click the Headers sub-tab, of the DevTool’s Network tab, where you will find the Request URL property. The URL should look similar to this format.

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      Headers Sub-Tab: Request URL Source to JSON Result

      Boilerplate example below:

      <ORGURL HERE>/sharing/rest/content/items/<ITEMID HERE>?f=json&token=<TOKEN HERE> // Boilerplate example

      1. Copy the request URL and open in a separate internet window. Copy the JSON contents and save to txt file, and send to support@geo-jobe.com. 

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         Request URL: Expected Info JSON

          

9. When requested, you can get the Data JSON by:

   1. Follow the DevTools option up to Step 6.

   2. Click to the Header tab,

   3. Copy the URL in Request URL ,

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Headers Sub-Tab: Request URL Source to JSON Result

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Expected Data JSON Content

Conclusion

This concludes the step-through guide for downloading Info and Data JSON for your ArcGIS item. If you have any difficulties with the step-through, please reach out to support@geo-jobe.com for further assistance.