GEO Jobe Products Scope of Technical Support

What is included in GEO Jobe’s scope of support?

GEO Jobe Technical Support covers issues for GEO Jobe products:

1. Technical support corresponding to usage of GEO Jobe’s products as defined by their respective End User Agreements. 

2. Usage of documented software functionalities and workflows.

3. Troubleshoot failures, errors, performance issues, crashes, or unexpected behavior. For support specifically related to Backup My Org cloning, please review our Best Practices for Cloning an ArcGIS Organization page.
   
   

   • Please Contact GEO Jobe regarding Professional Service Cloning Support Packages

What is outside of GEO Jobe’s scope of support?

GEO Jobe Technical Support does not include:

1. On-premises installation, configuration, and troubleshooting of products onto Enterprise environments.

   • - Please Contact GEO Jobe regarding Professional Service Installation Packages.

2. Debugging custom components, applications, code, or models.

3. Customization of Products.

   • - Please contact GEO Jobe GIS Consulting for Custom Software Development.

4. Workflow design, data processing, data design, or software training.

   • - Please contact GEO Jobe GIS Consulting for GIS Services.

5. Issues specific to third party hardware, software, technology, or peripherals not provided or supported by GEO Jobe GIS Consulting, including Microsoft Internet Explorer.

6. Troubleshooting environmental technical issues including network access and security policies.

7. Consultation on system or database architecture, administration, configuration, performance tuning, workflows, or security.

   • - Please contact GEO Jobe GIS Consulting for matters related to GIS Services or Enterprise Deployment Services. 

8. GEO Jobe products servicing versions of ArcGIS outside Esri's documented Life Cycle.