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Usually, after allowing Admin Tools to access your ArcGIS Online Organization, you should immediately have access to the tools. However, if you

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Receive "Could not get user information. Please contact your organization's administrator." Please check your "Allow Origins" settings, as outlined below.


  1. Sign In to your ArcGIS Online Organization and Select the Organization tab.

  2. Select "Edit Settings."

  3. Select the "Security" Tab.

  4. Find the "Allow Origins" Section

  5. Ensure that this field is BLANK, and "No Domains Configured" is shown.
    (Alternatively, you can attempt to add https://apps.geopowered.com to this domain list. DO NOT ADD "/" TO THE END OF THIS URL)

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Info
titleWhy This Is Necessary
  • Origin either allows specific domains, or a all domains.
  • Removing one domain allows the server to send a *(wildcard), origin instead.
  • This is left open by default, and Admin Tools cannot be accessed if this is locked down not to include the "geopowered" domain.

If you've performed these steps, and still have problems signing in to Admin Tools, please email us at admintools@geo-jobe.com, or call us at 1-844-GEOJOBE.

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