NOTE: If you are experiencing sign in issues with Mapfolio, CLICK HERE.
If you're having problems please try the following:
- Select the "Sign in with another account" button on the user drop-down.
- Verify correct login credentials by logging in to ArcGIS Online.
- Verify that all accounts are native Admin.
Note: Because of their varied nature, we cannot support "custom roles" that only has have partial Admin access. A default Admin account is required. - Verify that the accounts in question have license to use Admin Tools Pro, and those licenses are still active.
Note: In some rare occurrences, an issue can arise from Pro users logging in to the basic tools when no prior authorization to their Esri account was given. - Try signing in using an incognito browser window or a similar private browsing mode.
- Clear history, and cached data.
- Try a different browser.
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