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While troubleshooting, GEO Jobe Support will often request backup logs and CSV record files in order to better diagnose the issues regarding your Backup My Org environment. This article details the process of exporting backup/restore logs and CSV files. |
\uD83D\uDCD8 Obtaining a Detailed Restore Log File and/or CSV Record
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Note: Images Examples can be enlarged for better viewing by directly clicking the exampleimage. |
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| title | CLICK HERE TO EXPAND BY CLICKING HERE...STEP-BY-STEP GUIDE (EXPORT RESTORE LOGS/CSV) |
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From the Backup My Org Home Page, click the “Logs” Icon  You will be prompted choosing either “Backup Logs” or “Restore Logs”. In this example, select the “Restore Logs” option.  After clicking on “Restore Logs”, a results table will appear with all of your restored scans. Click the “View” button in the row associated with the scan result you wish to export.  A breakdown of all of your individual backup/restore will appear. This will include the name of the scan, backup/restore date, completion time, scan status, and all items, groups, and users that were included in the initial scan. There are two buttons on the right side of the screen. They are “Export” and “View Log File”. You will click “Export” button to generate the CSV file for that scan.  Once clicked, 4 separate files will be exported to your downloads folder. The download will include: a CSV file of all backup/restore changes a JSON file of restore entries a text file of the restore logs a JSON file of the scan report
Be sure to convert all 4 of these files into a .zip folder and forward before forwarding this to GEO Jobe’s Support Team (when requested).
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\uD83D\uDCD8 Obtaining Detailed Backup CSV Record Files
Note: Examples can be enlarged for better viewing by directly clicking the image.
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| title | CLICK HERE TO EXPAND STEP-BY-STEP GUIDE (EXPORT BACKUP LOGS/CSV) |
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From the Home Page, click the “Logs” Icon Image ModifiedYou will be directed to a page where you can select “Backup Logs” or “Restore Logs”. For this example, select the “Backup Logs” option. Image ModifiedAfter clicking on “Backup Logs”,
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a results table will appear with all of your backup scans. Click the “View” button in the row associated with the scan result you wish to export.  Image ModifiedIn the
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upper right corner of the screen, there
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“Export Backup Log CSV”. Click that button, and you will be prompted to download a CSV File containing the detailed records of
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scan.  Image Modified
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When requested, you can forward this file to GEO Jobe Support
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for further diagnosing of your issue.
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\uD83D\uDCD8 Obtaining Detailed Backup Logs
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Note: Examples can be enlarged for better viewing by directly clicking the image.
In previous steps, you used the BackupMyOrg
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to obtain the
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backup csv file. For backup logs, you will navigate to the location where your backups are saved and look for the individual backup folder.
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The location of the saved backups can be found a number of ways. They are:
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| title | Finding Your Backup Folder through your "Manage Identities Page" |
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You can check your “Manage Identities” page and view the organization’s identity settings. Therein, you will see a box that contains the storage type and location for all backups.  Find the box for “Storage Type” and “Save Location for Backups and Restores”. This will tell you where to find the folder containing the backed up data. Navigate to that location, and find the folder that corresponds to the backup in question. 
NOTE: The names of the backup folders will not be the same as what you named the backup within the BackupMyOrg Interface. It is easiest to match the time of the completed backup with the “Date Modified” field on the folder to ensure the correct backup.
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