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Here are some of the more common questions asked regarding Admin Tools for PortalArcGIS:

Q: Does Can Admin Tools for Portal work like Admin Tools for ArcGIS OnlineArcGIS be used by non-ArcGIS Administrator Roles?
A: YesNo. Admin Tools for Portal has been designed to look, feel, and work just like it does in ArcGIS Online. You have access to the same interface and workflowsArcGIS is only usable by those with the full ArcGIS Administrator Role. The application works against the ArcGIS REST API by generating a login token to make calls for all tools and their operations, as well as accessing all items, users, and groups in the organization.

Q: Does Admin Tools for ArcGIS work the same between ArcGIS Online and ArcGIS Enterprise Organizations?
A: Yes. Admin Tools for ArcGIS provides the same interface and workflows between ArcGIS Enterprise and ArcGIS Online Organizations.

Q: Does Admin Tools Tools for Portal offer ArcGIS offer a trial version for evaluation purposesspecifically for ArcGIS Enterprise to evaluate?
A: Because Admin Tools for Portal requires a build custom-tailored for and professionally installed to the user's portal environment (which is generally different for every organization), and because the build and installs are very time and resource-intensive, we We do not currently offer a "trial" of Admin Tools for PortalArcGIS specifically for ArcGIS Enterprise connectors.

• If you are interested in how the tools work, and have content on ArcGIS Online, please try our basic FREE version of the toolsAdmin Tools for ArcGIS Online.
• If you are unsure about whether Admin Tools for Portal ArcGIS can be installed on your ArcGIS Enterprise infrastructure, please visit our product page, and  and contact us (connect@geo-jobe.com) to request a technical meeting to discuss installation.

Q: Will a single license of Admin Tools for Portal ArcGIS cover my access to both ArcGIS Enterprise and ArcGIS Online, as well?
A: No. Admin Tools for Portal ArcGIS handles licensing by "connector" (ArcGIS Enterprise Environment or ArcGIS Online Organization) each connector is a separate licence from Admin Tools for ArcGIS Onlinelicense. One license will not provide service to both ArcGIS Portal Enterprise and ArcGIS Online.

Q: How many licenses will I need? Do you scale by the number of named users?
A: We do not license by the number of named users. Licenses to Admin Tools are purchased by number of owned Portalsfor ArcGIS are purchased by "connector" (ArcGIS Enterprise Environment or ArcGIS Online Organization). For example, If you have separate Development, Pre-productionTesting, and Production Portalsenvironments, and you you would like to use Admin Tools for Portal ArcGIS on each of those Portals for Administration or content migration via cloningone for administration, three connector licenses would be required. If you also have an ArcGIS Online Organization, an additional connector would be required, as well.

Q: Can the Cloning Tools Operation be used to migrate data from one Portal ArcGIS Enterprise environment to another, or from Portal ArcGIS Enterprise to ArcGIS Online? (UPDATED)
A: Yes, but there are specific caveats, and best-practices to take into consideration when performing the clone operations. Please see our Knowledge Base articles regarding cloning. Additionally, you will need the appropriate license of Admin Tools for both the origin of the content as well as the destination where the content will migrate toAs of May 2022, Admin Tools 2.0 no longer supports the cloning operation. Backup My Org is now the recommended product to handle the migration of items, users, and groups from one organization to another. Please see the previous link for more information on the capabilities of this product.

Q: What are the System Requirements for an On-Premises Install?
A: Admin Tools for Portal ArcGIS currently works in Windows Server (2008 2016 or 2012)later. Any typical Windows server used as a web server should have enough RAM, Disk space, CPUs, etc. to run Admin Tools for Portal. Additionally, Admin Tools for Portal ArcGIS is run via a web browser, such as Google Chrome, Mozilla Firefox, and Microsoft Internet ExplorerEdge.

Q: Where should Admin Tools for ArcGIS be if Installed On-Premises?
A: It is usually fine  fine to install Admin Tools for Portal ArcGIS on the same machine that runs the actual ArcGIS Enterprise. The application itself is very lightweight in terms of size and resources needed to run it. As long as the machine in question can "see" and connect to the Environments you would like to manage, Admin Tools should generally be able to be installed and run from that location. 

Q: Can Admin Tools for ArcGIS be installed to the same location and machine hosting ArcGIS Server Monitor?

A:  Because Server Monitor takes over port 443, you cannot run Admin Tools on the same server with the default settings. According to ArcGIS Server Monitor Documentation: "If Internet Information Server (IIS) is running on the same machine as the Monitor Server application, port 443 may already be in use and you'll need to choose a different port number, such as 444." It is then recommended that Admin Tools be installed to a different location.

Q: What versions of ArcGIS Enterprise does Admin Tools for ArcGIS work with?

A: GEO Jobe's Release Ready Specialty Designation ensures commitment to keeping up with ArcGIS Enterprise versions moving forward. Please note however that GEO Jobe GIS Consulting cannot guarantee full support for ArcGIS Enterprise 10.6 and earlier, as Esri no longer supports these environments themselves. Issues may arise, including (but not limited to) specific CORS settings requiring Admin Tools to be installed on the same domain as the Environment.

Q: If using dedicated servers for Admin Tools for ArcGIS, do you have certificate requirements?
A: No. There are no certificate requirements.

Q: If using dedicated servers for Admin Tools for ArcGIS, is a dedicated server per environment required, or can one “Admin Tools” server work for multiple environments?
A: One Admin Tools installation will suffice, provided we know all the various Environments it will need to be able to connect to for the build process.

Q: Do you need the DNS and hostnames of the federated ArcGIS Servers and Datastores?
A: We only need the Environment Hostnames and DNS, not any federated ArcGIS servers linked to them.

Q: Are federated servers a requirement to use Admin Tools for ArcGIS?
A: No, it is not a requirement. OAuth will be used in place of federation where needed.

Q: Can you tell me how to Install Admin Tools for PortalArcGIS on Premises?
A: Absolutely. Please see our Admin Tools for Portal 2.0 Installation Guide.

Q: Do you offer installation?
A: Yes. We do sell Professional Services Installation Packages with the purchase of Admin Tools for PortalArcGIS. Please visit our product page, and contact us to request a quote for Admin Tools for Portal ArcGIS and our optional installation package. Please note that any support directly related to the installation and configuration of Admin Tools for ArcGIS onto the Organization's ArcGIS Enterprise Environment will require this installation package.

Q: Does GEO Jobe get access to any of our data or secure information? Does GEO Jobe have access to any login credentials?
A: No, please refer to our Admin Tools | Data and Security FAQ for more detailed information.

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