Usually, after allowing Admin Tools to access your ArcGIS Online Organization, you should immediately have access to the tools. However, if you receive "Could not get user information. Please contact your organization's administrator." Please check your organization's "Allow Origins" settings, as outlined below.
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Sign In to your ArcGIS Online Organization and select the Organization tab (this may be the default, depending on your organization settings).
Select the Settings option in the upper right.
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Open the Security settings by selecting that option from the left-hand menu.
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Find the Allow Origins section. If your ArcGIS Organization only allows specific domains to access your org, there will be a list of domains here.
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By default, there will not be any domains listed in the Allow Origins section. If your Organization has enabled this function only the domains listed will be able to interact with your ArcGIS Organization content. You can either remove any listed domains (restoring your Organization to the default settings), or:
- If you are using Admin Tools Free or Pro, add https://apps.geopowered.com to the list of accepted domains.
- If you are using Admin Tools Enterprise, add the base domain of the url you will use to access Admin Tools.
(Example: If you use https://your-portal.com/admintools, you will want to add https://your-portal.com)
Please note: DO NOT ADD '/' TO THE END OF THESE URLs.
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If you've performed these steps, and still have problems signing in to Admin Tools, please email us at admintools@geo-jobe.com, or call us at 1-844-GEOJOBE.
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