If you are experiencing this issue with Admin Tools, CLICK HERE.

When clicking the "SIGN IN" button to allow access to their ArcGIS Online account, some users are being re-directed to the same page asking for access. This is what is known as a "Sign-In Loop."

Solution

Follow this workflow to resolve the "Sign-In Loop" issue: 

Create a custom role based on the user role for the account experiencing the "Sign-In Loop".
  1. Sign in to your ArcGIS Online Admin Account
  2. In "My Organization," click the "Edit Settings" link
  3. Click the "Roles" tab on the side of the page, and click the "Create Role" button.
  4. Name the new role and give it a description you feel is appropriate (Ex: Mapfolio_User)
  5. In the "Select a role or template on which to base the new role" drop-down, select "User". (See Figure 1)
  6. In the "Administrative Privileges" section, under "ArcGIS Marketplace Subscriptions", ensure that both "Request purchase information" and "Start trials" boxes are checked, and click the "Save Role" button. (See Figure 2)

  7. Assign the role to any accounts experiencing this issue in your organization.

    The Admin Tools "Update Users Role" tool can help you perform this in bulk, if necessary.


    Figure 1


    Figure 2

If you've performed these steps, and are still experiencing the "Sign-In Loop", please email or call us at 1-844-GEOJOBE.

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