HOW TO: BackupMyOrg: Provide Logs and Requested CSV Record Files related to Backups and Restores

Owned by Ian Stewart (Unlicensed), created
Jul 02, 2024
5 min read

This article details the process of obtaining the logs and from a Backup and/or Restore process within BackupMyOrg.

When troubleshooting, GEO Jobe Support will often request these logs and CSV record files in order to better understand the issue at hand and assist with the troubleshooting process.

 Obtaining Retore Detailed Log Files and CSV Record Files

  1. From the Home Page, click the “Logs” Icon

    1 Home Page.jpg

  2. You will be directed to a page where you can select “Backup Logs” or “Restore Logs”

    2 Logs Page.jpg

  3. After clicking on “Restore Logs”, you will be taken to a screen that shows all of the restore actions undertaken by BMO.

  4. Click “View” next to the restore action whose logs and CSV Record files you wish to obtain

  5. You will then be taken to a screen that shows every Group, User, or Item that was restored in that action.

  6. There are two buttons on the right side of the screen. They are “Export” and “View Log File”. You will want to click “Export”

     

  7. This will begin a download process wherein 4 separate files will be downloaded.
    They are:

    1. CSV File of all Restore Changes

    2. A JSON File of Restore Entries

    3. A Text file of the Restore Logs

    4. A JSON file of the Scan Report

  8. Place all 4 of these files into a .zip folder and send them to us, when asked for Restore Logs, CSV Records, and the associated information about the restore.

 Obtaining Detailed Backup CSV Record Files

  1. From the Home Page, click the “Logs” Icon

  2. You will be directed to a page where you can select “Backup Logs” or “Restore Logs”

  3. After clicking on “Backup Logs”, you will be taken to a screen that shows all of the backup actions undertaken by BMO.

  4. Click “View” next to the Backup action whose CSV Record files you wish to obtain.

  5. In the Upper right corner of the screen, there will be a button labeled “Export”. Click that button, and you will be prompted to download a CSV File containing the detailed records of every Item, Group, and/or User included in that backup action.

  6. Send this file to GEO Jobe Support when asked.

 

 Obtaining Detailed Backup Logs

  1. Whereas in previous steps, you used the BackupMyOrg Interface, to obtain the detailed backup logs, you will navigate to the location where your backups are saved and look for the individual backup folder.

    The location of the saved backups can be found a number of ways. They are:

  1. You can check your “Manage Identities” page and view the organization’s identity settings.

    1. Therein, you will see a box that contains the storage type and location for all backups.

       

    2. Find the box for “Storage Type” and “Save Location for Backups and Restores”. This will tell you where to find the folder containing the backed up data.

    3. Navigate to that location, and find the folder that corresponds to the backup in question.


      NOTE: The names of the backup folders will not be the same as what you named the backup within the BackupMyOrg Interface. It is easiest to match the time of the completed backup with the “Date Modified” field on the folder to ensure the correct backup.

  1. From the Home Page, click the “Logs” Icon

  2. You will be directed to a page where you can select “Backup Logs” or “Restore Logs”

  3. After clicking on “Backup Logs”, you will be taken to a screen that shows all of the backup actions undertaken by BMO.

  4. Click “View” next to the Backup action whose file location you wish to obtain.



  5. Click on the blue information icon for any of the listed rows. It does not matter which one.



  6. A dialog window will appear with details about that particular entry. On that dialog box, there will be a value for “<Item/Group/User> Location”.



  7. The alphanumeric character string immediately following the “\\” will be the name of the backup folder.



  8. The alphanumeric character string immediately after the last “/” is that particular item’s backup JSON file. Search for that character in Window’s File Explorer, and it will be in the appropriate backup folder.

  1. You can also reference the restore logs to find the location of the associated backup.

  2. After completing the steps outlined in the previous section: “Obtaining Retore Detailed Log Files and CSV Record Files”, open the “scanReport” JSON file. In this file, there will be an entry/value for “BackupLocation”. That file path will be where the backup associated with that restore is located.

 

  1. When you are able to navigate to your backup folder in the assigned storage location, you will see a JSON file with the following name structure:
    ”<Name of Backup Folder>-backupEntries”

     

  2. Send that file to GEO Jobe Support when asked.

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